Four simple steps to start playing on MasterWork and Lu4 projects:
In this article, we’ll guide you step by step through the registration process and highlight the key points you need to know.
First, register a Master Account. The registration process is simple and consists of several steps:
1. Create a Master Account on the E-Global website
2. Fill out the Master Account creation form
3. Confirmation of registration
4. Welcome to MasterWork
5. Two-factor Authentication
Two-factor authentication (2FA) adds an extra layer of security to your account. In addition to your regular password, the system requires a second code — typically generated by an app on your phone, such as Google Authenticator. Even if someone obtains your password, they won’t be able to access your account without this second code. That reduces the risk of unauthorized access and helps protect your game data.
Enable Two-factor authentication using the Google Authenticator app on your mobile phone:
Using Google Authenticator will protect your Master Account from unauthorized access.
You can skip this step. You can enable it later in the Master Account security settings.
6. Creating a Game Account
Enter the details of the new Game Account:
Before the login you see three random letters — this is the prefix, which is part of your game account login.
When entering the game, always write your full login, for example: NEOIsTheOne.
In the Personal Account, you can manage your Master Account and view game statistics.
In this section, we will take a closer look at the options related to creating and managing Game Accounts.
Select the desired server in the upper left corner tab:
Creation of Game Accounts always available in the Personal Account:
Download the game files from the E-Global website.
Updater (Launcher) — a convenient program for downloading, updating and launching the game. The updater has additional settings and useful functions.
To install the game, follow these steps:
To enter the game, follow these steps:
The Account Manager allows you to save your game account data and log into the game without entering your login and password. Recommended for players who use multiple game accounts or often forget their account data.
Add an account by clicking the button below, then enter your login, password and account name.
To edit or delete an account, click on the button next to the saved account.
To transfer data, use the import and export function: click the button on the right to save the file or select a previously saved file. That can be useful when reinstalling Windows.
Additional updater settings:
Quick access links are available on the main updater screen:
1. Question: What is a Master Account?
Answer: The Master Account is used to access your Personal Account. Within the Master Account, you can create Game Accounts, manage services, and adjust settings.
2. Question: What is a Game Account?
Answer: The Game Account is used to log into the game. Within a Game Account, you can create game characters. A single Master Account can contain multiple Game Accounts.
3. Question: What is the three letter prefix in the Game Account name?
Answer: The prefix is a security measure to protect your account. Since many players reuse the same login and password across different platforms, leaked data from one project could be used to access your account. The prefix adds uniqueness to your credentials, making unauthorized access significantly more difficult.
4. Question: How to remove or change a prefix?
Answer: It is not possible to remove or change the prefix.
5. Question: Do I need to enter a prefix to enter the game?
Answer: Yes! The prefix is part of the login — it must be specified when entering the game and in the account manager.
6. Question: What is two-factor authentication in Google Authenticator?
Answer: Two-factor authentication is an additional layer of protection for your account. Along with your regular password, the system also requires a one-time code generated by an app on your phone, such as Google Authenticator. Even if someone learns your password, they won’t be able to access your account without this second code. That reduces the risk of unauthorized access and helps keep your game data secure.
7. Question: Is it required to enable two-factor authentication in Google Authenticator?
Answer: No, it is not required, but it is highly recommended to increase account security.
8. Question: What happens to seasonal server characters after the season ends?
Answer: All characters from seasonal servers are transferred to the Eternal server.
9. Question: How to change the language?
Answer: There are different language settings available for the updater and for the game:
10. Question: What is a proxy and which one to choose?
Answer: A proxy server in a game acts as an intermediary between your computer and the game server. It can help lower ping and improve connection stability if you're far from the main server.
When you first launch the game, select the default proxy. If you experience connection issues or lag, try switching through the available proxy options one by one until you find the one that works best for you.
11. Question: When will Lu4 be available?
Answer: Lu4 pre-alpha testing starts June 20, 2025. Up-to-date information on the development progress is available on our social media.
12. Question: Do I need a separate updater to download the Lu4 client?
Answer: No, both the MasterWork and Lu4 game clients are downloaded through a single updater into the same folder.
13. Question: Do I need to register a new Game Account to access Lu4?
Answer: Yes, to access Lu4, you need to create new Game Accounts in your Personal Account. Make sure to select the correct server from the menu on the left side of the screen.